Surgery News 8/9/23

Due to a major flooding incident at the practice this morning, we are operating at a reduced capacity. Our phone lines are open. We are unable to offer face to face appointments today. If your query is urgent, please contact 1 1 1. Alternatively, please complete an e-consult on our website.

Emergency prescriptions over the phone for today only.

Surgery phone lines on Thursdays

The surgery phone lines will be closed every Thursday between 1pm and 2pm for staff training.

Extended Hours Appointments

We have been allocated extra Extended Hours appointments around the coming bank holidays. This affects appointments from Friday 25th until Monday 4th January.

Redcar Urgent Treatment Centre extends opening hours

PEOPLE across Tees Valley can now access Redcar Urgent Treatment Centre until 11.30pm from today (16 November) and throughout the winter.
It comes as NHS trusts across the region ask people to do their bit by thinking pharmacy, GP, and 111 in order to keep A&Es free for life-threatening emergencies.

Urgent treatment centres offer people urgent medical attention, when it’s not a life-threatening emergency.
If you have an injury or illness that requires urgent medical attention but is not life-threatening, the Redcar Treatment Centre will now be able to provide this from 8am to 11:30pm, seven days a week. The centre can give adults and children medical attention for a range of injuries or illnesses, including:
 Strains and sprains
 Suspected broken limbs
 Minor head injuries
 Cuts and grazes
 Minor scalds and burns
 Ear and throat infections
 Skin infections and rashes
 Eye problems
 Coughs and colds
 Feverish illness
 Abdominal pain
 Vomiting and diarrhoea

Nick Athey, clinical director for emergency medicine, said: “The winter months are always a busy time for A&E departments but this year we are facing the additional challenge of COVID-19
“It is really important that people help us help them by keeping our A&E department at The James Cook University Hospital free for genuine life-threatening emergencies only. Those who do attend A&E will be assessed clinically by a member of our team and if suitable, will be re-directed to a pharmacist, GP, 111 or one of our Urgent Treatment Centres. If you are unsure where to go for medical advice please visit NHS 111 in the first instance.”

We are now a ‘Parkrun Practice’

We have become a Parkrun practice in partnership with Stewart Parkrun.

Taking regular exercise improves both physical and mental health, and in support of this we have formed a partnership with our local parkrun.  On the 10th of November we will be staffing the Stewart Park event. Why not come join us?

What is parkrun? – A free timed 5km run or walk at 9am every Saturday (our nearest is Stewart park)

Who can take part?

Anyone who can walk or run 5km. Children are welcome (must walk/ run with an adult). There is also a 9am Sunday 2km junior parkrun at Hemlington Lake for 4-14 year olds.

How do start?

Click on the link below and download a barcode then just turn up.

http://www.parkrun.org.uk/stewart/

Why should I do it?

  • You may want to improve your fitness , lose weight and strengthen muscles
  • You may be struggling with depression, anxiety or low self-esteem – parkrun can help.
  • After having a baby it can be tricky to regain your pre pregnancy strength, no babysitting required- run with a buggy. Parkrun can help with postnatal depression
  • You may feel lonely- why not come and meet new people or volunteer?
  • You may have always wanted to run a marathon, 10k or half marathon but don’t feel you ever could. Make a start on that journey with parkrun.
  • You may have a chronic condition that can be improved with exercise such as diabetes.

                Whatever the reason – why not give it a go. It’s free and it works.

GP Patient Survey

NHS England has released the latest finding of its GP Patient Survey – a huge ongoing poll involving more than a million people a year.  The survey covers everything from the trust patients have in their doctor, to the attitude of reception staff and how easy it is to get an appointment.

According to the Evening Gazette we have been voted in the Top 10 list of surgeries in Teesside and the only surgery in the Middlesbrough area to make the top 10.  Their data team crunched the numbers in seven key areas: how easy it is to get an appointment, whether opening times are convenient, whether people trust the GP, whether the GP listens to them, whether the GP treats them with care and concern, whether receptionists are helpful, and how patients rate their overall experience. From this we have been ranked 876th out of 7109 surgeries in England !!

To see the full list of results please click here to be taken to the GP Patient Surgery website where you can compare our results to other surgeries in the area.  To visit the results on the Evening Gazette please click here.

Out of Hours Star Scheme

The South Tees Access and Response (STAR) scheme has been set up by GPs to improve access to their services outside the current core hours for patients needing urgent care or advice.  The STAR Service is only available for patients who are registered at a practice in the South Tees area.

To directly book an appointment in the STAR extended hours service please visit http://www.starappointment.co.uk/booking/

For more information please click here.

Care Navigation

Here at Parkway Medical Centre we are introducing a new way of working called ‘Care Navigation’.  For more information on our Care Navigation policy please click here.

Directory of Local Support Services & Networks

Our Patient Participation Group have created a directory of Local Support Services and Networks that are in our area.  If you think you would find this useful then please click here for more information.