Frequently Asked Questions

If you have a question that isn’t shown please contact the surgery on 01642 270033 where our reception staff will be happy to help.

What Area is Covered By the Practice?

The practice covers the Coulby Newham , Hemlington, Stainton, Thornton, Nunthorpe, Acklam and Marton area.

What disabled access is available at the surgery?

Some patients have disabilities which makes it more difficult for them to see their doctor. We try to meet the needs of these patients whenever possible.

Access to the surgery is all on a ground floor. A disabled toilet is available within the surgery. There is very limited parking at the surgery but there are a few blue badge spaces available at the entrance to the building.

How Do I Make a Complaint?

We always try to provide the best possible service but there may be times when you feel this has not happened. If you do encounter a problem and wish to make a complaint, please write to the Practice Manager, Mrs Amanda Poland, who will investigate your complaint. More Details.

Will I Be Asked To See a Medical Student?

Our practice is involved in medical training. Our registrars are fully qualified doctors undergoing further training before becoming General Practitioners. When booking an appointment you may be asked if you would consult with one of our registrars. From time to time, the doctors and registrar will need to videotape consultations but only with your permission before the consultation. We are also involved in the teaching of medical students. The students that come to our practice are aware of the importance of patient confidentiality, however, if you do not wish to be seen with the student, this will not prejudice your care.

Medical Records

Everybody working in the practice has a legal duty to keep information about you confidential. All our staff have signed confidentiality agreements, which ensures that this is the case.

You may be receiving care from other people as well as the practice. So that we can all work together for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it. Whenever we can, we shall remove details which identify you.

Anyone who receives information from us is also under a legal duty to keep it confidential. The main reasons for which your information may be needed are in giving you health care and treatment, looking after the health of the general public and managing and planning practice services.

If you have any concerns or objections about other parties having access to your medical records please notify the practice. Your wishes will be respected.

Non-NHS Work

Certain services are performed on a private basis and a fee will be charged for each item. The following are examples.

  • Accident certificates
  • Driving reports and medicals
  • Employment medicals
  • Holiday cancellation insurance forms or fitness to travel
  • Insurance sickness and accident forms
  • Shotgun licence certificates
  • Private sick notes
  • Fitness exam/certificate for regulatory body

Please ask at reception for further details on current fees.

Do you have a Practice Leaflet?

You can download and view a copy of the Practice Leaflet here.